Bespoke Travel Group Names entered here must match exactly as per your passport. Payments "*" indicates required fields Traveler 1* First Name Last Name Date of Birth MM slash DD slash YYYY Phone NumberEmail* Traveler 2 First Name Last Name Date of Birth MM slash DD slash YYYY Phone NumberEmail Traveler 3 First Name Last Name Date of Birth MM slash DD slash YYYY Phone NumberEmail Resort or Ship Name Arrival Date MM slash DD slash YYYY Departure Date MM slash DD slash YYYY Room / Cabin Type Group Name Total Payment Amount: This Payment is TowardConsent* I agree to terms & conditions.Terms & Conditions Please read these Terms and Conditions carefully as they contain very important information about booking a travel product and/or service with Bespoke Travel Group LLC. When you book a travel product and/or service with Bespoke Travel Group to a destination, you expressly accept these Terms and Conditions, without modification, intend to be legally bound by them and acknowledge and agree that they become part of your contract with Bespoke Travel Group. To the extent that any travel products and/or services are booked through this website, the Bespoke Travel Group Sales Centre or your Travel Advisor, you agree that these Terms and Conditions apply to all transactions. 1: PRICE The package price, as indicated on your itinerary may include a flight as well as applicable airfare taxes, except for some destination’s departure tax. Other tour services and accommodations are included in your package price only if they are indicated on your itinerary. These package inclusions/rates are based on inclusions/prices at print time and are subject to change without notice. All reservations are locked into the price published once booked. From time to time, Bespoke Travel Group may offer discounts or special offers. Such discounts and special offers are applicable to new reservations only and may not be applied to an existing reservation. If you choose to cancel your existing reservation and make a new reservation, the deposit from the cancelled reservation will not be refunded and cancellation fees will apply as set out below. All checks and money orders must be made payable to Bespoke Travel Group. Bespoke Travel Group makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge, all information is accurate at the time of publication. Bespoke Travel Group tries to ensure that the prices on this website are accurate, however, errors do occur and we reserve the right to refuse to accept and/or the right to cancel and refund any bookings, purchased at any price published in error. Updates are published on our website when new information is made available, however, Bespoke Travel Group cannot be responsible for any inaccuracies or omissions contained herein or for any third-party publications or postings. Information contained herein should be verified directly with other available sources. 2: RESERVATIONS/DEPOSITS For most hotel-only reservations made more than 60 days prior to departure, a deposit in the amount of $100 per person is due to Bespoke Travel Group by 9pm Eastern Time on the same day. The deposit amounts may change at any time without notice. Groups, Early Booking Bonuses, bookings made during peak periods and other special bookings have different payment and cancellation policies. For reservations involving scheduled air, payment for the value of the air ticket plus $100 deposit per person will be due by 9pm Eastern Time on the same day. For Charter Flights and Charter Packages, a deposit in the amount of $125 per person is due by 9pm Eastern Time on the same day if the reservation is made more than 60 days prior to departure. Bespoke Travel Group may offer a Reduced Deposit Plan [RDP] on bookings that contain scheduled air with hotel. If purchasing a vacation package with a departure date of 60 days or more, clients have the option of purchasing a Reduced Deposit Plan [RDP] for a deposit total of $300 per person. RDP may not be valid for tickets priced higher than $700 per person. This RDP secures the clients' air and hotel booking for a total of $300 per person [plus the optional trip insurance, if purchased]. If clients cancel their trip 45 days or more prior to departure, the RDP fee of $30 and deposit of $300 are non-refundable. If clients cancel their trip 45 days or less prior to departure, normal cancellation penalties apply. The RDP is not combinable with the Passenger Protection Plan [PPP]. To protect your total RDP deposited amount, clients must add either Passenger Protection Plan Plus [PPP+] or Vacation Protection Insurance [VPI] and any claims for reimbursement of your RDP and total deposited amount must be filed with the insurance company. Final payment for all reservations is due 60 days prior to departure. All reservations made through the Bespoke Travel Group call center 60 days or less prior to departure require full payment to be confirmed by 9pm Eastern Time the same day. No checks are accepted less than 60 days prior to departure. On-line reservations made 10 days or less prior to departure require full payment at time of booking. If final payment is not received by the final payment due date, the reservation will be canceled and no monies will be refunded to the client. Please note: Airfare is subject to change until confirmation is issued and tickets purchased. Please forward payments to: Bespoke Travel Group, 1839 Couples Road, Corona, Ca 92883 Bookings made that do not meet the deposit and final payment requirements set out in these terms and conditions will be cancelled without refund. If you booked your reservations through a travel advisor, then please remember that it is the obligation of the advisor of record for a reservation to obtain a credit card imprint, proper authorization and a signature from the cardholder. Bespoke Travel Group is not liable for chargebacks due to non-payment in cases where these forms of authorization were not obtained by the agent of record. 3: Documentation for travel Passengers traveling outside the United States are required to carry proof of citizenship. All U.S. citizens must have a valid U.S. passport. All airline tickets purchased must match the exact name as appears in your passport. Passport cards are not valid for travel to Mexico and the Caribbean. The passport must be valid for six months after the return date of your travel. Minors 17 and under traveling alone or with a single parent may be required to have additional documentation on international flights. It is your responsibility to secure the current requirements for your itinerary and carrier. At time of posting, Dominican Republic law requires that children under 18 on the day of departure traveling with an adult or guardian other than their parent, present a written, notarized authorization letter from the parent[s] giving consent for the minor to leave the country. In accordance with stricter security measures, it is required that all married passengers whose last name differs from their identification credentials must also provide a copy of their Marriage License Certificate upon check-in for all international flights. Non-U.S. citizens, to include permanent resident card [U.S. Green Card] holders, Travelers must check with the consulate of their intended destination, U.S. authorities and the air carrier[s] to obtain information on required documentation for entry to the destination and re-entry to the U.S. The above information regarding documentation is subject to change. It is your responsibility to obtain current requirements needed for your carrier and destination. Bespoke Travel Group will not be liable for passengers' denied boarding, entry or re-entry due to lack of proper documentation and such passengers will not be entitled to a refund. 4: HEALTH Bespoke Travel Group recommends that travelers contact the Center for Disease Control or health provider for specific vaccinations, information for travelers with special needs and timely updates for other health news. Bespoke Travel Groupwill not be liable for your failure to meet the required health regulations in order to complete your travel arrangements. 5. Groups If you are traveling as part of a group of 10 or more adults, different deposit, payment and cancellation policies may apply. See your group contract for details. 6: HOTEL PACKAGE CHANGES If the departure date is 45 days or more, there is a $50 per person fee for any changes, including name substitutions, made once initial payment has been received by Bespoke Travel Group. If the departure date is 44 days or less, a change in departure date, hotel or number of travelers will be treated as a cancellation, and cancellation charges will apply. Name changes are subject to hotel acceptance and change fees. Notwithstanding the foregoing, Bespoke Travel Group currently sells hotels that are non-changeable as indicated on its website and/or as advised by Bespoke Travel Group. These hotels cannot be changed after they have been booked. If you wish to purchase insurance for packages that include non-refundable rates, the only available plan from Bespoke Travel Group is the Travel Vacation Protection Insurance. 7: HOTEL PACKAGE CANCELLATION For most hotels, a $100 charge per person will apply if the cancellation is made 45 days prior to departure. If cancellation is made 31-44 days prior to departure then a charge equal to 50% of package price will apply. If cancellation is made 30 days or less prior to departure then a charge equal to 100% of package price will apply. If final payment is not received 60 days prior to departure then Bespoke Travel Group has the right to cancel your reservation without refund of any deposits. Notwithstanding the foregoing, Bespoke Travel Group currently sells hotels that are non-refundable as indicated on our website and/or as advised by Bespoke Travel Group. These hotels cannot be refunded if canceled after they have been booked. If you wish to purchase insurance for packages that include non-refundable rates, the only available plan from Bespoke Travel Group is the Vacation Protection Insurance. 8: SCHEDULED AIR CANCELLATIONS & CHANGES Scheduled airfares may carry advance purchase requirements and are subject to change until ticketed. There are no fees for airfare cancellations made within 24 hours of purchase. Regular cancellation penalties will apply to the hotel portion of scheduled air bookings. Once scheduled air tickets are issued, no changes are allowed and are non-refundable. Rebooking scheduled air if airline permits rebooking, with an airline-imposed change fee, is possible if the reservation is cancelled with the airlines at least 24 hours prior to the scheduled departure time. Some airlines, including Spirit Airlines and Frontier Airlines, require you to use your ticket within 60 days of original purchase date. Notwithstanding the foregoing, select airfare may be non-refundable, non-changeable and carry no residual value if there is a need to cancel. Some of these tickets also do not allow for seat assignments and are not eligible for elite status upgrades. Please check the terms and conditions of your applicable airline as their terms and conditions will take precedence over the terms and conditions set out in this section. If purchasing a vacation package with a departure date of 60 days or more, clients have the option of purchasing a Reduced Deposit Plan [RDP] for a total of $300per person. This RDP secures the clients' air and hotel booking for a total of $300 per person [plus the optional trip insurance, if purchased]. If clients cancel their trip 60 days or more prior to departure, the RDP fee and deposit are non-refundable. If clients cancel their trip 59 days or less prior to departure, normal cancellation penalties apply. All airline cancel and change policies are subject to change without notice. without refund of any deposits. 9: AIRCRAFT AND FLIGHT TIMES Flight times are not guaranteed and are subject to change. It is your responsibility to confirm your flight time with your carrier. Nonstop and single plane service are not guaranteed. International flights are subject to the respective foreign governments granting landing rights for the flights. If the air carrier cannot obtain these rights, the flight will be canceled, and a full refund will be made to you automatically. The air carrier and/or Bespoke Travel Group reserve the right to substitute other aircraft/airlines if necessary. Meal and beverage service are at discretion of carrier and alcoholic beverages are generally not included. 10: HOTEL SUBSTITUTION AND DESCRIPTION Subject to Section 12, Bespoke Travel Group reserves the right to substitute any hotel for any reason. Bespoke Travel Group assumes no liability for hotel overbookings resulting in inconvenience and/or substitute accommodations being provided, whether of a similar or lesser quality and location. Description of services included, and rates are based on inclusions/prices at print time and are subject to change without notice. Bespoke Travel Group will not be responsible or liable if any of the services, features, or facilities described on this website or in the brochure cease to be available or fail for any reason. Any resort credits provided by a hotel are provided at the hotel's sole discretion and are subject to the hotel's terms and conditions. Bespoke Travel Group shall not be held responsible for the use or nonuse of the resort credits. 11: MAJOR CHANGES A major change consists of: [1] change in departure or return dates [unless the result of a flight delay]; [2] a delay of more than 48 hours; [3] a change in the origin or destination city; [4] a change in hotel accommodations to a property that is not named in any Bespoke Travel Group or affiliated companies brochure, website or other media; or [5] a price increase occurring more than 10 days prior to departure that increases the price paid by more than 10%. Notice of a major change or cancellation must be given to all travelers at least 10 days prior to departure or within 7 days of Bespoke Travel Group obtaining knowledge of the change or cancellation. If Bespoke Travel Group becomes aware of a major change less than 10 days prior to your scheduled departure, Bespoke Travel Group will notify you or your travel agent as soon as possible. If you are notified of a major change that you are unwilling to accept, you will have 7 days to cancel without charges [but not later than the departure date] and a full refund will be made within 14 days of your cancellation. If notification of a major change is received after departure, you may reject the major change and receive a pro-rated refund of the package price for the portion of the trip that you reject. 12: TRAVEL PROTECTION PLAN [PPP, PPP+ AND VPI] Bespoke Travel Group offers three forms of travel protection: the Passenger Protection Plan [PPP], Passenger Protection Plan Plus [PPP+] and Vacation Protection Plan [VPI]. OPTION 1: PASSENGER PROTECTION PLAN [PPP] For hotel packages of 4 nights or less: $69.00 per adult and $39.00 per child* For hotel packages of 5 nights or more: $79.00 per adult and $49.00 per child* For flight and hotel packages of 4 nights or less: $99.00 per adult and $59.00 per child* For flight and hotel packages of 5 nights or more: $109.00 per adult and $69.00 per child* For charter flight-only packages of 4 nights or less: $99.00 per adult and $59.00 per child* For charter flight-only packages of 5 nights or more: $109.00 per adult and $39.00 per child* *Ages under 12 are considered children with this plan. Please note: This policy may not be purchased after you have made final payment for your trip. Penalty Protection Plan Benefit: Non-insurance services provided by Bespoke Travel Group Cancellations for any reason on the PPP Plan must be received by Bespoke Travel Group a minimum of 24 hours prior to original scheduled departure time as indicated in your travel documents or no later than 5pm the day prior to departure for hotel-only bookings. When you purchase the Bespoke Travel Group PPP, all applicable cancellation charges [not change fees] as per your Terms and Conditions contract will be refunded in the form of Bespoke Travel Group travel certificates [PPP Voucher] as follows: 1. Charter air packages and Land Only packages will receive the cost of the package, less the cost of PPP on a PPP voucher, which must be redeemed within one year from the original departure date. 2. Scheduled-Air packages will receive a PPP voucher for the cost of the land portion less the PPP fee. Clients will receive the airline ticket numbers [or paper tickets] and be advised of the ticket cost. Clients can use the cost of the airline ticket, less the airline change fee [usually $150 to $250 per ticket] to purchase a new ticket to: a] the same Bespoke Travel Group destination on same carrier, b] a different Bespoke Travel Group destination on same carrier, or c] any destination that the issuing carrier serves. If clients take option "c" they must contact the issuing airline directly for reservations. VERY IMPORTANT Scheduled-air tickets must be used by one year from original purchase date however some airlines may require that tickets be reissued within 60 days of original purchase date. Please check with your airline for their specific requirements. Any increases in the air or hotel price of rebooked vacations are the responsibility of the traveler. Travel certificates are issued in the original names of the passengers on the booking at the time of cancellation. The certificates are non-transferable and name changes will not be accepted. Any tickets that are booked in basic economy class cannot be changed, carry no residual value and are non-refundable. PPP can be repurchased when rebooking clients' vacation with the original PPP voucher. Under no circumstances does the PPP allow for a full or partial cash refund, nor is it extendible. Please note that the PPP provides limited post departure coverage as listed below. IMPORTANT INFORMATION: Vouchers are issued in the original names of the passengers on the booking at the time of cancellation. The certificates are non-transferable and name changes will not be accepted. Clients have one year from original date of travel to use the voucher toward another package to any Bespoke Travel Group destination. Post Departure Coverage Travel protection coverages are underwritten by Arch Insurance. SCHEDULE OF BENEFITS for PPP Benefits | Maximum Benefit Amount Part A ??? Travel Arrangement Protection Trip Interruption: $1,000 Occupancy Upgrade: $1,000 Missed Connection [3+ hour delay]: $1,000 Trip Delay [8+ hour delay]: $300 [$150/day] Part B ??? Travel Insurance Benefits Emergency Medical Expense/Emergency Evacuation and Repatriation of Remains: $25,000 | Includes $750 emergency dental Coverage For Your Belongings and Property of Others Baggage and Personal Effects: $1,000 | $300 per item | $600 Combined Article limit Baggage Delay: $300 | 12+ hour delay Assistance: 24/7 Worldwide Assistance Services - Non-insurance Services Included Notice to Minnesota, Missouri and New York Residents: Residents of the State of Minnesota, Missouri and New York are not required to purchase the Individual Passenger Protection Plan in order to purchase Bespoke Travel Group Penalty Protection Plan Benefit. Please contact your Bespoke Travel Group travel consultant for details. For more details on this plan, please visit: https://vacationexpress.archinsurancesolutions.com/description-of-coverage. Please Note: PPP is not available including, but not limited to, the following circumstances: on certain peak travel dates and with non-refundable hotel rates. OPTION 2: PASSENGER PROTECTION PLAN PLUS [PPP+] For hotel packages of 4 nights or less: $99.00 per adult and $69.00 per child* For hotel packages of 5 nights or more: $129.00 per adult and $89.00 per child* For flight and hotel packages with 4 nights or less: $129.00 per adult and $89.00 per child* For flight and hotel packages of 5 nights or more: $169.00 per adult and $99.00 per child* *Ages under 12 are considered children with this plan. Penalty Protection Plan Plus Benefit: Non-insurance services provided by Bespoke Travel Group All cancellations on the PPP+ Plan must be received by Bespoke Travel Group up to 2 hours prior to original scheduled departure time per your documents or by 9am the day of arrival for hotel-only bookings. If you are traveling more than 30 days from the date of your booking and you have made a booking using Bespoke Travel Group exclusive charter flights or a hotel-only booking, you can purchase PPP+ any time prior to final payment. If you are traveling within 30 days from date of booking, PPP+ must be purchased no later than the date final payment is due. When traveling on a hotel and air package using any major airline, PPP+ must be added at the time of making your first payment. Once payment is received on the reservation, you can no longer add PPP+. When you purchase PPP+, you will be refunded the full package price in the original form of payment minus the cost of PPP+ if you need to cancel your trip. Post Departure Coverage: Travel protection coverages are underwritten by Arch Insurance. SCHEDULE OF BENEFITS for PPP+ Benefits | Maximum Benefit Amount Part A Travel Arrangement Protection Trip Interruption: $1,000 Occupancy Upgrade: $1,000 Missed Connection [3+ hour delay]: $1,000 Trip Delay [8+ hour delay]: $300 [$150/day] Part B Travel Insurance Benefits Emergency Medical Expense/Emergency Evacuation and Repatriation of Remains: $25,000 | Includes $750 emergency dental Coverage For Your Belongings and Property of Others Baggage and Personal Effects: $1,000 | $300 per item | $600 Combined Article limit Baggage Delay: $300 | 12+ hour delay Assistance: 24/7 Worldwide Assistance Services - Non-insurance Services Included Notice to Minnesota, Missouri and New York Residents: Residents of the State of Minnesota, Missouri and New York are not required to purchase the Individual Passenger Protection Plan in order to purchase Bespoke Travel Group' Penalty Protection Plan Plus Benefit. Please contact your Bespoke Travel Group travel consultant for details. For more details on this plan, please visit https://vacationexpress.archinsurancesolutions.com/description-of-coverage. Please Note: PPP+ is not available including, but not limited to, the following circumstances: on certain peak travel dates and with non-refundable hotel rates. OPTION 3: VACATION PROTECTION INSURANCE [VPI] For hotel packages: From $119.00 per adult and $69.00 per child* For flight and hotel packages: $169.00 per adult and $89.00 per child* For charter flight-only packages: $159.00 per adult and $99.00 per child* *Ages under 12 are considered children with this plan. Please note: VPI is offered on a limited basis with select products only The VPI is underwritten by Arch Insurance Company, NAIC #11150, under policy series LTP 2013 and endorsements thereto. Benefits | Maximum Benefit Amount Part A ??? Travel Arrangement Protection Trip Cancellation: 100% of Trip Cost [Maximum $10,000] Trip Interruption: 100% of Trip Cost [Maximum $10,000] Occupancy Upgrade: 100% of Trip Cost [Maximum $10,000] Missed Connection: $1,000 | 3+ hour delay Trip Delay: $1,000 [$200/day | 8+ hour delay] Part B ??? Travel Insurance Benefits Emergency Accident & Sickness Medical Expense: $50,000 | includes $750 emergency dental Medical Evacuation and Repatriation of Remains: $100,000 Coverage For Your Belongings and Property of Others Baggage and Personal Effects: $1,500 | $300 per item | $600 Combined Article limit Baggage Delay: $300 | 12+ hours Sports Equipment Rental: $1,000 Assistance: 24/7 Worldwide Assistance Services - Non-insurance Services: Included Trip Cancellation VPI allows you to cancel your trip 48 hours or more before your original scheduled departure time for any covered reason and receive a refund [in a form Arch Insurance deems appropriate] equal to 100% of the unused non-refundable prepaid expense, less the VPI fee, provided that your premium payment is received within 14 days of initial deposit/payment for your trip. Please note: This policy must be purchased within 14 days of deposit date or before final payment is due, whichever occurs first. SCHEDULE OF BENEFITS for VPI For more details on this plan, please visit https://vacationexpress.archinsurancesolutions.com/description-of-coverage. Please Note: The information above provides a broad overview of your plan provisions and does not revise or amend the plan. Insurance coverages are underwritten by Arch Insurance Company, NAIC #11150, under policy series LTP 2013 and endorsements thereto. Policies are administered by Arch Insurance Solutions, 1-855-286-8350, CA License #0I18111, TX License #1787195, Executive Plaza IV, 11350 McCormick Road, Suite 102, Hunt Valley, MD 21031. Your policy is the contract that specifically and fully describes your coverage. Certain restrictions and exclusions apply and coverages may vary in certain states. Please refer to your policy for detailed terms and conditions. Consumer disclosures can be found at: https://vacationexpress.archinsurancesolutions.com/description-of-coverage. 13: BAGGAGE Baggage allowance is 50 pounds [one checked bag at 50 pounds, plus one carry-on not to exceed 45 inches in combined overall dimensions] per paying passenger for most trips. Most carriers now charge for luggage, so please check with the carrier on your reservation. Limitations on checked baggage [not to exceed 50 pounds] may apply during peak travel seasons so please check with your carrier. Any overweight or oversized luggage [larger than suitcase size] will be carried, if at all, subject to load restrictions and at additional charges by the carrier. For international flights the air carrier's liability is limited to the limitations set out in the Montreal Convention. The air carrier's liability excludes cloth, canvas, vinyl, and soft-sided, or fragile baggage, jewelry, cameras, and photographic equipment, electronic equipment, cash, medicine, sporting equipment, and other valuable or fragile items. All claims are subject to proof of amount of loss, and, to preserve the passenger's rights, should be presented directly to the carrying airline in writing immediately upon discovery of the claim and prior to leaving the airport terminal. No baggage claim will be accepted after baggage has been removed from the terminal building at the airport. Oversized/non-standard checked baggage will be carried based on space availability on the aircraft. 14: SPECIAL NEEDS TRAVELERS Travelers with special needs who will require special services or assistance while traveling, including handicap adapted rooms and/or wheelchair accessible rooms, must advise Bespoke Travel Group at the time of booking. In order to ensure that you are properly assisted, we request that you advise of any and all specific needs that you may have. Please contact us at 954-636-8802 for further assistance. 15: DEPARTURE TAX Must be paid upon departure from your destination and generally ranges from $15-$35 per person unless pre-collected by Bespoke Travel Group. Tax amounts vary by destination and are subject to change. Some destinations require the purchase of a tourist card upon arrival - in lieu of departure tax. Please note that except as otherwise stated on Bespoke Travel Group website or as advised by Bespoke Travel Group, departure taxes from your destination are included in most vacation packages. 16: HOTEL ENVIRONMENT FEE Some hotels in the Cancun and Riviera Maya area of Mexico charge an environment fee at check-in. The fee will be approximately $1.21 per room, per night. Fees are subject to change without notice and are payable at the hotel. 17: AIRPORT CHECK-IN Check-in commences approximately three hours prior to departure and we highly recommend that you check-in at this time. For cut-off/check-in deadlines, please check with your carrier. You are required to have obtained your boarding pass and to have presented all checked baggage before the carrier's cut off/check-in deadline. For security reasons, you will be denied boarding if you have not checked in within that time. For charter flights, you must check-in a minimum of one hour prior to scheduled departure, otherwise you will be denied boarding. Passengers must be available at the boarding gate by the boarding gate deadline time noted on your boarding pass. Failure to respect the deadline may result in the reassignment of any pre-reserved seats [refunds not applicable] and the cancellation of your reservations. Please note that Bespoke Travel Group will not provide refunds or compensation for unused seating upgrades or provide any compensation as a result of a passenger being denied boarding. Should you be denied travel, it is your responsibility to make alternate arrangements. It is your responsibility to arrive at the airport on time and following check-in, to proceed to the correct departure gate by the time specified on your boarding pass. Bespoke Travel Group cannot be held responsible if you miss your flight by failing to comply with these requirements. 18: HOTEL CHECK-IN AND CHECK-OUT CONDITIONS The check-in time for most hotels is 3:00 pm and check-out time can be as early as 11:00 am, regardless of your arrival or departure times. Please refer to your hotel accommodation voucher for actual check-in and check-out dates as this may differ from your departure and return date. Check-in policies differ by hotel and will therefore vary. Many hotels will offer hospitality areas for travelers who may be without their room for some time; however, this arrangement is solely at the discretion of the hotel. Travelers wishing to make arrangements for a late check-out and baggage storage must arrange this service directly with the hotel. We do not accept responsibility for any inconvenience or loss arising from these types of arrangements. Some hotels may require you to leave a credit card imprint or cash deposit upon check-in to provide security for miscellaneous charges such as telephone calls. 19: RESPONSIBILITY AND LIMITATION OF LIABILITY Each of Bespoke Travel Group, its agents and subagents' act as an agent for you in relation to travel services and/or products purchased by you including, but not limited to, accommodations, transportation [including, but not limited to, ground and air transportation], and tours. Bespoke Travel Group makes no guarantees or warranties, express or implied, regarding any such services. This includes, but is not limited to transfers, flights, cruises, tours, services and accommodations purchased or provided, as well as other features listed or not listed in these Terms and Conditions and/or your itinerary. All of these travel services and/or products purchased by you and provided in your itinerary are furnished by independent contractors over which Bespoke Travel Group and its agents and subagents exercise no control. Although Bespoke Travel Group has taken reasonable steps to ensure proper arrangements are in place for your travel plans, we cannot be held responsible for the acts or omissions of such independent contractors [including, but not limited to, delayed opening of hotel accommodations and any related relocations as a result of such delay. In such cases, you will be responsible for all costs and damages in connection with such delay and relocation including, but not limited to, airline fees and accommodation costs]. Bespoke Travel Group, its parent, subsidiaries, affiliates, agents, subagents and each of their respective officers, directors, employees, agents and representatives shall not be liable for any injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting or arising from any act, error, omission or negligence of any company or person, agent, employee or subcontractor supplying any of the travel services and/or products as part of your travel plans. Bespoke Travel Group, its parent, subsidiaries, affiliates, agents, subagents, suppliers and each of their respective officers, directors, employees, agents and representatives' liability for any loss, damage or injury, whether to property, physical or mental, arising from their own acts, omissions or negligence, is limited to the amount you paid to Bespoke Travel Group for the services with respect to which you are claiming. The sole and exclusive responsibility and liability of any airline used in Bespoke Travel Group services shall be in accordance with and limited by the contract of carriage on your ticket, the applicable tariffs, and the provisions of the Warsaw Convention or Montreal Convention, as applicable. 20: FORCE MAJEURE Bespoke Travel Group, its parent, subsidiaries, affiliates, agents, subagents, suppliers and each of their respective officers, directors, employees, agents and representatives will not be responsible or liable for any loss, damage or injury of any nature and of any kind in whole or in part resulting from a force majeure condition including without limitation: act of God, fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, flood, water or power shortages or failures, tropical storms or hurricanes, dangers of the sea, breakdown of machinery or equipment, riots or civil commotions or disturbances and any other acts of similar nature, theft, pilferage, sabotage, arrests, strikes or other labor disruptions, restraints of rulers or peoples, expropriations, acts of terrorism, war, insurrection, strikes, epidemics, restrictions, government health advisories or warnings or alerts of any kind or nature, acts of governments or other authorities de jour or de facto, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities, or by reason of any other cause or causes of any similar nature or any other factor unforeseen by Bespoke Travel Group that impacts negatively on or hampers its ability to fulfill any of its contractual conditions. In the event that any of these conditions apply, Bespoke Travel Group shall be excused, discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind. 21: METHODS OF CONTACT You authorize Bespoke Travel Group to contact you from time-to-time via e-mail, phone or text message at the e-mail address or telephone number[s] provided by you when booking your reservation. Please note that message and data rates may apply. The purpose of the communications is to discuss the status of your travel products and/or services purchased by you, to tell you about additional products and services for which you may qualify and other business purposes. You may withdraw your consent at any time. 22: POST TRAVEL CONCERNS Any claims for refund or post-travel concerns must be sent to your travel agent in writing [with receipts or supporting documents] within 30 days of your return. If you booked directly with Bespoke Travel Group, any claims for refund or post-travel concerns must be sent in writing [with receipts or supporting documents] within 30 days of your return to Bespoke Travel Group, 1839 Couples Road, Corona, Ca 92883, USA. Attention: Customer Service. Unused tour documents and components [whether voluntary or caused by airline delay or cancellation] are non-refundable. No responsibility is accepted for expenses or lost travel time incurred due to delay, aircraft reroute, change in schedule or any other causes. Bespoke Travel Group offers refunds under these Terms and Conditions with the express understanding that the receipt of that refund by a traveler waives any additional remedies. All requests for refunds must be sent in writing, certified mail, return receipt requested. Postmark date determines date of notification. 23: MISCELLANEOUS In the event any paragraph of these Terms and Conditions shall be declared invalid or void by any court, such declaration shall not invalidate the entire agreement and all other paragraphs of these Terms and Conditions shall remain in full force and effect. The parties agree any claim or litigation arising out of or relating to this these Terms and Conditions, or the breach or validity thereof, shall be brought in Riverside County, Ca the location of Bespoke Travel Group corporate offices, and the governing law shall be the laws of the State of California. You agree that in the event that any civil proceeding, arbitration, mediation or action of any kind, is commenced by you against Bespoke Travel Group or any of its agents, affiliates, officers, assignees or employees, the limit on any damages [which includes but is not limited to damages, interest, court costs, attorney fees, expenses of litigation, and punitive damages] shall be the amount you paid Bespoke Travel Group for the services which is the subject matter of these Terms and Conditions.Signature*By signing here you agree to our terms and conditions and payment amount entered.Please submit this form fully filled out so we can quickly confirm your reservation. Once submitted, please call (954) 636-8802 to finalize this order. Thank you!CommentsThis field is for validation purposes and should be left unchanged. Newsletter Email Address Please enter a valid email address. Sign-Up for Newsletter Thanks for subscribing! Please check your email for further instructions. 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